Help & Support
Questions about your account, a bank connection or your subscription — we're here and we answer every email.
Last updated: June 2026
Contact us
Email is the fastest way to reach us: support@elixirfinance.app.
We aim to reply within one working day, Monday to Friday.
Help us help you
To sort things out quickly, include in your email:
- the email address you signed up with;
- where you use ElixirFinance — the iOS app or the web app — and the app version if you know it;
- what you did, what you expected and what happened instead (a screenshot helps a lot).
Never send passwords, PINs or full bank credentials — we will never ask for them.
Subscriptions and billing
If you subscribed through the App Store, Apple handles the billing: manage or cancel it on your device in Settings → your name → Subscriptions. Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com.
For any other billing question, write to us at support@elixirfinance.app.
Bank connections
Bank connections are read-only and can be disconnected in the app at any time. If a bank stops syncing, reconnecting it usually fixes things.
Delete your account
You can delete your account with all its data in one tap in the app's settings. If anything gets in the way, email us at support@elixirfinance.app.
Still have questions?
We read every email. Write to us at support@elixirfinance.app.