Help & Support

Email is the fastest way to reach us: support@elixirfinance.app.

We aim to reply within 1–2 business days, Monday to Friday.

To sort things out quickly, include in your email:

• the email address you signed up with;
• where you use Elixir (iOS or Android) and the app version if you know it;
• what you did, what you expected and what happened instead (a screenshot helps a lot).

Never send passwords, PINs or full bank credentials. We will never ask for them.

If you subscribed through the App Store, Apple handles the billing: manage or cancel it on your device in Settings → your name → Subscriptions. Refunds for App Store purchases are requested from Apple at reportaproblem.apple.com.

If you subscribed through Google Play, Google handles the billing: manage or cancel in the Play Store under Payments & subscriptions. Refunds for Play purchases are requested from Google.

For any other billing question, write to us at support@elixirfinance.app.

Bank connections are read-only and can be disconnected in the app at any time. If a bank stops syncing, reconnecting it usually fixes things.

You can delete your account with all its data in one tap in the app's settings. If anything gets in the way, email us at support@elixirfinance.app.